Table 9 Relationship between usefulness and SOC
From: Chatbots and robots: a framework for the self-management of occupational stress
User No | Q1 | Q2 | Q3 | Q11 | Q12 | Q13 | Q14 | Q15 | Co | Ma | Me | SoC |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
(a) Relationship between usefulness and SOC | ||||||||||||
 1 | 4 | 4 | 3 | 5 | 5 | 5 | 4 | 4 | Medium | High | Medium | High |
 2 | 4 | 2 | 3 | 4 | 4 | 4 | 4 | 4 | High | High | High | High |
 3 | 3 | 4 | 3 | 5 | 5 | 5 | 5 | 5 | Medium | High | High | High |
 4 | 4 | 4 | 5 | 4 | 4 | 4 | 4 | 4 | Medium | High | High | High |
 5 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | Medium | Medium | Medium | Medium |
 6 | 4 | 4 | 2 | 4 | 4 | 4 | 3 | 3 | High | High | High | High |
 7 | 3 | 3 | 2 | 4 | 4 | 4 | 4 | 3 | – | – | – | – |
 8 | 3 | 2 | 2 | 4 | 4 | 4 | 3 | 2 | High | High | High | Medium |
 9 | 4 | 5 | 3 | 4 | 5 | 5 | 5 | 5 | High | High | High | High |
 10 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 2 | Medium | Medium | Medium | Medium |
 11 | 2 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | High | High | High | High |
 12 | 3 | 3 | 3 | 3 | 2 | 2 | 3 | 3 | Medium | Medium | High | Medium |
Group | Q1 | Q2 | Q3 | Q11 | Q12 | Q13 | Q14 | Q15 |
|---|---|---|---|---|---|---|---|---|
(b) Group analysis | ||||||||
 Positive | 6 | 6 | 1 | 10 | 10 | 10 | 8 | 6 |
 Neutral | 5 | 4 | 7 | 2 | 1 | 1 | 4 | 4 |
 Negative | 1 | 2 | 4 | 0 | 1 | 1 | 0 | 2 |