Table 11 Categorised user feedback
From: Chatbots and robots: a framework for the self-management of occupational stress
User No | Category | Impression | Target | Content |
|---|---|---|---|---|
2 | Usefulness | Positive | Management | It seemed the similar or same questions everyday, but I realized that I could review my day and my feeling through the day at work by using chatbot. Also because of the same or similar questions, I could think today was better/worse than yesterday because ….. to review my feeling and stress level and reason why I'm feeling like this right now is worth to know myself better |
3 | Ease of use | Positive | SOC questions | I think using the chatbot in the morning is not great because it's best to look back at the whole day. Certain questions are hard to answer by Somewhat or a little, but overall questions were clear |
4 | Ease of use | Negative | User's reply selection | It might have been more accurate if there was N/A option. Also my answers would have been much different if we weren't in a lockdown or if my kids were at childcare |
6 | Usefulness | Mix | Algorithm | It's pretty fun to have a taking companion. Being asked the exact same questions everyday can get a bit tiring |
7 | Usefulness | Mix | Algorithm | Answering exactly same series of questions everyday was a bit tiresome but felt it was quite accurate determining my stress level |
8 | Usefulness | Positive | SOC questions | The questions asked by the chatbot could be clearer and more targeted |
10 | Usefulness | Positive | SOC questions | Talking with chatbot created reflection space daily by asking me questions such as new learning or having good sense of work accomplishment, which was very helpful for me to attune to my emotional well being. Probably more questions can be added regarding support that people received at work, or any prompting questions around self care techniques |
11 | Usefulness | Positive | Management | I'm not sure that it helps to manage stress, but provides an opportunity to reflect & through that, create change if one chooses to do so |
12 | Usefulness | Negative | Talk skill | More conversational |