Table 10 Relationship between ease of use and SOC
From: Chatbots and robots: a framework for the self-management of occupational stress
User No | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 | Co | Ma | Me | SoC |
|---|---|---|---|---|---|---|---|---|---|---|---|
(a) Relationship between ease of use and SOC | |||||||||||
 1 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | Medium | High | Medium | High |
 2 | 5 | 5 | 5 | 4 | 4 | 4 | 4 | High | High | High | High |
 3 | 5 | 5 | 5 | 4 | 5 | 4 | 4 | Medium | High | High | High |
 4 | 5 | 5 | 5 | 4 | 4 | 3 | 3 | Medium | High | High | High |
 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | Medium | Medium | Medium | Medium |
 6 | 5 | 5 | 5 | 5 | 5 | 4 | 3 | High | High | High | High |
 7 | 4 | 4 | 4 | 3 | 3 | 3 | 2 | – | – | – | – |
 8 | 2 | 3 | 4 | 2 | 2 | 2 | 2 | High | High | High | Medium |
 9 | 5 | 5 | 5 | 5 | 5 | 5 | 3 | High | High | High | High |
 10 | 2 | 4 | 5 | 4 | 4 | 3 | 3 | Medium | Medium | Medium | Medium |
 11 | 4 | 4 | 5 | 4 | 4 | 4 | 2 | High | High | High | High |
 12 | 3 | 4 | 2 | 3 | 3 | 3 | 3 | Medium | Medium | High | Medium |
Group | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Q10 |
|---|---|---|---|---|---|---|---|
(b) Group analysis | |||||||
 Positive | 9 | 11 | 11 | 9 | 9 | 7 | 4 |
 Neutral | 1 | 1 | 0 | 2 | 2 | 4 | 5 |
 Negative | 2 | 0 | 1 | 1 | 1 | 1 | 3 |